Your Manager Isn’t the Problem : Your Team Needs Hospitality Training That Actually Works

It’s a question I’ve heard more times than I can count:

“Why would we need you, Žana, if we already have a manager?”

Let me be clear: You don’t need another manager.
What you truly need is transformational hospitality training that addresses the real gaps ones that cost you money, people, and guest loyalty every single day.

Because here’s the truth: Most hospitality managers were never formally trained in

• Service etiquette

• Plate service standards

• Upselling strategies

• Guest emotion psychology

And many of them come from entirely different industries. That doesn’t make them bad leaders it means they’ve never been equipped to teach, inspire, or develop a high-performing service team.

And that’s where I come in.

The Devine Difference: Real Training with Real Results

As a Luxury Hospitality Coach and International Service Expert, my role isn’t to micromanage your staff. It’s to ignite them.

Here’s how we elevate your team to operate at world-class levels:

✅ I teach presence, precision, and profitability
Your team learns to anticipate needs, deliver with confidence, and turn every interaction into a memorable moment that drives revenue.

✅ I use live role-playing, etiquette training, and upselling psychology
These aren’t boring PowerPoints. I train your team with hands-on coaching that sticks.

✅ I empower your people
When staff feels confident and respected, they show up stronger—and stay longer.

✅ I train without emotional bias
I bring pure clarity, tailored strategy, and no drama, so your team gets exactly what they need to grow.

The ROI of Real Training

Think your team doesn’t need a coach?
Take a hard look at what untrained staff are really costing you:

📉 High turnover
📉 Poor online reviews
📉 Missed upsell opportunities
📉 Guests who never return

Hospitality is not about surviving it’s about thriving with excellence. And when your team is trained to lead with presence, kindness, and accountability, everything changes.

Invest in Your People, and Watch the Magic Happen

Whether you run a boutique hotel, a restaurant, or a luxury property, your staff are your brand. With the right training, they become your biggest competitive advantage.

If you’re ready to upgrade service standards, inspire loyalty, and increase ROI across the board, let’s talk.

📩 Email me directly at: zana@zdhospitality.com
📅 Book a discovery call here: Calendly.com/zana-zdh-rnr/30min

Together, we’ll create a staff culture rooted in respect, excellence, and heart.

♻️ Let’s amplify the science of kindness in leadership, hospitality, and life.

➕ Subscribe to this blog for more expert tips on service excellence, talent development, and guest loyalty strategies.

➡️ If you enjoyed this blog, please share it, repost it, and leave a comment below I love hearing from you. Let’s keep the conversation going!

🔔 Follow me for more inspiration, real talk, and actionable strategies to elevate your guest experience and empower your team.

With purpose,
Žana DeVine
Hospitality Expert Coach | Advocate for Service Excellence & Staff Empowerment
🎙️ Host of R&R: Resilience and Rebirth

Until next time, stay kind, stay curious, and always lead with love.