Assessment

Want to Elevate Your Hospitality Business? Start with Your Team.

Whether you run a restaurant, boutique hotel, luxury resort, or global brand your team is the key to exceptional guest experiences.

I’m Žana Devine, Hospitality Training & Service Expert. I help hospitality leaders unlock team potential, improve operations, and boost guest satisfaction through customized staff and service audits.

Ready to turn good into world-class?

Profitability Coaching

Hospitality Profit Starts with Smarter Operations.

Struggling with rising costs and tight margins? It's time to align your Net Operating Income (NOI) with real-world hospitality strategies.

I help hotels and restaurants optimize staffing, reduce waste, and turn revenue into lasting profit without compromising service excellence.

Make every dollar count.

Staffing

Stronger Teams, Better Service, Greater Profits.

In hospitality, your team is your business. One weak link can break the guest experience but the right training turns staff into stars.

I help hospitality leaders hire, train, and retain top talent while building a culture of excellence and engagement. When your team thrives, so does your brand.

Etiquette Training

First Impressions Matter. Let’s Make Yours Unforgettable.

In hospitality, etiquette and presence are the brand. Over 75% of communication is non-verbal your team’s body language, tone, and manners shape the guest experience before a word is spoken.

I help hotels and restaurants train staff in world-class service etiquette and professional presence that builds loyalty and elevates your brand.

It’s the small details that create five-star experiences.